FAQs Fynesthyngz Online Shop Official Site
Frequently asked questions, or FAQs as they are known, are a great way to improve your customer’s experience of our website. It allows you to get answers the questions that are most commonly asked surrounding our product or service.
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About Fynesthyngz (6)
Your selected question:
Click the link below for how can I contact the Fynesthyngz Company below:
As a Customer you are very important to us and we would love to hear what you think.
The FynesThyngz team are here for you:
Monday to Friday: 9am to 5pm
Saturday: 9am to 5pm
Bank Holidays: 10am to 4pm
Typical response within 8 hours
Fynesthyngz Customer Care Team – fynesthyngz@gmail.com
Your selected question:
See Details Below on How do I change my Address for my online Account?
To change your address for an online account, you’ll typically need to log in to the Account, navigate to your Profile or Personal Details section, and then locate the address update or edit options, following the specific steps provided by the platform.
Here’s a more detailed breakdown:
General Steps:
- Log in to your account: Use your username or email and password to access the online account where you need to update your address.
- Navigate to your profile or personal details: Look for a section labeled “My Account,” “Profile,” “Personal Details,” or something similar.
- Find the address update/edit option: Within your profile, look for options like “Edit Address,” “Update Address,” or “Change Address”.
- Follow the prompts: Enter your new address and any required verification information, and then confirm the changes.
How do I change my Address for my online Account
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Your selected question:
How do I change my cookie settings follow the steps below:
By default, cookies should be enabled on your computer or device. If not, your experience on Fynesthyngz will be limited to browsing, viewing and searching for products.
You will not be able to purchase products or use other helpful tools if you’d prefer to restrict, block or delete cookies from Fynesthyngz Online Shop, or any other website. You can use your internet browser to do this.
Each browser is different, so check the ‘help’ menu on your browser to learn how to change your cookies preferences.
To adjust your cookie settings on our website or for more information on how do I change my cookie settings please see our page on Privacy Policy below.
Your selected question:
To learn how do I give feedback follow the steps below:
If you would like to contact Fynesthyngz Online Shop regarding a compliment, complaint or to give us feedback regarding Fynesthyngz please use our Contact us page for details on how do I give feedback.
To leave feedback on a specific product you will need to ‘review’ this product. You can do this by searching for the product on Fynesthyngz Online Shop and click onto write a review on the product description page. This will take you to a new page where you can feedback on a product for other customers to read.
Your selected question:
Take a look at is the Fynesthyngz website secure in Terms and Conditions below:
All of our pages that deal with your personal or payment information are HTTPS secured so your data will be safe.
Your selected question:
Take a look at what is the fynesthyngz privacy policy by following the steps below:
The FynesThyngz Company respects your Privacy and values the relationship we have with you.
For information on Fynesthyngz Online Shop Security and Privacy Policy please click the link below.
Hair Care (4)
Your selected question:
Can Fynesthyngz Hair Care be used on different hair types see below.
Hair type is a diverse trait that can vary among people of different ethnicities, including Black and European:
- Black hair – Black hair is most common in Africa and Asia, but it can also be found in Europe, particularly in Celtic populations like Ireland, Scotland, and Wales. Black hair can have a variety of textures.
Hair morphology is one of the more conspicuous features of human variation and is particularly diverse among people of European ancestry, for which around 45% of individuals have straight hair, 40% have wavy hair, and 15% have curly hair.
Most Black hair needs moisturiser in the form of Hair Creams. Most Europeans and Asian don’t use Hair Cream, but if their scalp and hair is prone to dryness, hair cream can be applied to combat this.
Can Fynesthyngz Hair Care be used on different hair types.
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Your selected question:
How can I make my hair grow faster please follow the steps below:
The Benefits of Fynesthyngz Moisturising Hair Cream Product
Using Fynesthyngz Moisturising Hair Cream has numerous benefits for your hair and overall hair health. Here are some of the key advantages:
1. Hydration
Fynesthyngz Moisturising Hair Cream provides much-needed hydration to dry and damaged hair. Helps to replenish moisture, leaving your hair feeling soft, smooth, and nourished.
2. Improved Manageability
How can I make my hair grow faster – Dry and damaged hair can be difficult to manage and style. Fynesthyngz Product help to improve the manageability of your hair, making it easier to comb, style, and maintain.
3. Reduced Frizz
Frizz is a common problem for those with dry hair. Fynesthyngz Product help to tame frizz and leave your hair looking sleek and smooth.
4. Protection
Fynesthyngz moisturising hair cream not only hydrate your hair, but they also provide a protective barrier against environmental damage. This helps to shield your hair from the harmful effects of the sun, pollution, and styling tools.
5. Enhanced Shine
Dry hair often lacks shine and luster. By using our moisturising hair care product, you can restore the natural shine and vibrancy of your hair, leaving it looking healthy and radiant.
6. Prevents Breakage
Dry and brittle hair is prone to breakage. Fynesthyngz Moisturising Hair Cream help to strengthen your hair, reducing the risk of breakage and promotes healthy hair growth.
Another trick to protect your hair overnight is to apply Fynesthyngz Hair Cream as a leave-in product to nourish it from the root to the tip as you sleep. However, while it is not bad to leave products in the hair overnight, it is important to apply them correctly. As mentioned, hair that is wet is more vulnerable to damage and breakage. Fynesthyngz Product also answers the question how can I make my hair grow faster with its ingredients used in the hair product including Jojoba Oil, Pure Organic Shea Butter, Jamaican Black Caster Oil, your hair will naturally increase in strength and length.
How can I make my hair grow faster.
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Your selected question:
To learn How can I prevent Hair breakage follow the steps below:
Avoid rough handling, heat styling, and chemical use. Keep your hair moisturized and protected with Fynesthyngz Moisturising Hair Cream. This daily moisturiser with Natural Organic ingredients and carefully designed to increase strength, length and health, allowing hair to reach its full potential and prevent dryness, damage and breakage.
Protection against Damage
Fynesthyngz Moisturising Hair Cream creates a protective barrier around each strand, shielding it from environmental stressors and heat styling tools. This helps to prevent damage and breakage, promoting the overall health of your hair.
How can I prevent Hair Breakage
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Fynesthyngz All Natural Scalp, Braid and Locks Treatment
Your selected question:
To Learn How to use Fynesthyngz Hair Treatment follow the steps below:
How to Use Fynesthyngz Hair Treatment
Using our All Natural Scalp-Braid and Locks Treatment is easy and convenient.
1. Cleanse your Scalp and Hair
Start by washing your scalp and hair with a gentle shampoo. Rinse thoroughly and towel-dry your hair.
2. Apply the Treatment
How To Use Fynesthyngz Hair Treatment: – Spray small amounts of Fynesthyngz All Natural Scalp, Braid and Locks Treatment directly onto Scalp, Braid or Locks and massage it into your Scalp. Gently work the product through your hair, from the roots to the tips. Leaving it to allow the nutrients to penetrate the hair shaft. Use regularly, Not daily. You can also use as a hot oil treatment.
The benefits of a Hot Oil Treatment
- It makes your hair strands stronger.
- It repairs damage and protects against future breakage.
- It leads to fewer split ends.
- It restores vibrancy and shine to color-treated hair.
- It moisturize dry hair and a dry scalp.
- It aids in relieving dandruff.
It’s best to do a hot oil hair treatment every week or every two weeks, depending on your preference. Hot oil treatments will help deposit oil back into your hair and prevent the dryness that can contribute to breakage. Adding a hot oil treatment to your weekly routine can also help repair damaged hair.
You can wash your hair either before or after a hot oil treatment. Just keep in mind that you’re going to need a little shampoo to get all the oil out, so it’s really a question of whether you want to wash your hair after the hot oil treatment or both before and after. You can leave the oil in your hair for 30 minutes, or for even greater results, you can even let the treatment do its thing overnight.
How to use Fynesthyngz Hair Treatment.
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How To Return Items (5)
Your selected question:
Can I return Cosmetics – Unless faulty, Cosmetic Products which have been open cannot be Returned or Exchanged, due the Health & Hygiene reasons.
The item(s) have to be Returned within 14 days, in an un-used, re-saleable condition and in their original packaging when you return them.
All Returns Refunds or Exchanges are evaluated before being processed.
Your selected question:
To find out how do I get a refund or replacement click the returns link below:
If you change your mind about an unused item you’ve bought in the last 14* days, see how do I get a refund or replacement.
Simply return it in its original packaging. We reserve the right to refuse an exchange or refund if goods are not returned in a re-saleable condition or are damaged.
If the item was faulty or damaged when delivered an exchange or refund will be offered. Refunds can take up to 14 days or more to be entered into your bank account.
All Returns Refunds or Exchanges are evaluated before being processed.
Your selected question:
To know How do I return items bought online click the returns link below:
Unless Faulty, Cosmetics Products which have been opened cannot be refunded or exchanged.
The item/s have to be Returned within 14 days, in an un-used, re-saleable condition and in their original packaging when you return them.
All Returns Refunds or Exchanges are evaluated before being processed.
Your selected question:
what do I do if the item I bought online is faulty follow the steps below:
If the item is faulty you will need to return it to us for a refund or replacement.
Returning your item to Fynesthyngz Online Shop will allow us to speed up the process of your refund or replacement. Return the item(s) by Royal Mail Standard delivery. What do I do If the item I bought online is faulty, If your postage was free you will need to pay the return postage. If you paid postage for the item(s) In the case of a refund your postage will be added to the refund.
Please note that a refund can take up to 14 days or more to be processed back onto your card by your bank.
Your selected question:
To see What is the online returns policy look at out returns refunds and exchanges policy below:
We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
All returns are evaluated before being processed.
Unless faulty, Cosmetics Products cannot be refunded or replaced. If you received free delivery, you will pay the cost of the return item.
This does not affect your statutory rights.
My Account (6)
Your selected question:
To access can I look at my order history online follow the steps below:
If you are a registered customer any orders placed online with your email address will be logged into your order history, if you log in before placing the order. If you don’t log in, your order will not be logged on your account.
– Sign into the account you wish to check the order history for
– Click onto Order History
– Click onto an order number if you want to see details of a specific order
Your selected question:
To change your password follow the steps below:
Click ‘my account’ for how do I change my password
- Enter your email address and password and click ‘sign in’
- Click ‘my account’
- Click change where it says password
- The password fields will be blank, enter your new password into the appropriate field
- Enter it again to confirm
- A message will appear at the top of the screen to confirm your password has changed
- You will receive an email to advise the account has been updated.
Your selected question:
How do I register online, please follow the steps below:
- Open the website you wish to register on (please note we are fynesthyngz.co.uk)
- Click on ‘log in/register’.
- Click on ‘register’.
- Enter all required fields that are marked with an asterisk.
- Click ‘tick that you agree to the ‘Fynesthyngz terms & conditions & you accept the Fynesthyngz privacy policy’.
- Click ‘Create my Account’.
- Once your account has been confirmed , you will receive an email with your email address and name.
- If any of the details are incorrect, you can log back into your account using your email address and password, and update them.
How do I Register Online
Your selected question:
To sign out of your ‘my account’ follow the steps below:
To sign out of your Account you need to click on your name at the top of your current page.
This will show you a list of options including how do I sign out of my account, click on this and you will be signed out of your Account.
Your selected question:
To update your details follow the steps below:
If you’re a registered customer once you’ve logged in you can use the ‘My Account’ section of the site for how do I update my details online. Please note, any changes made to your personal details will be reflected across our services.
- Your contact email address
- Your name
- Contact address
- Gender
- Contact telephone number
To continue to provide consistent care, we share and combine your personal data to create a single master Fynesthyngz customer record for each customer, containing the latest details you have provided to us.
How do I update my Details online
Your selected question:
For I am having trouble logging in what do I do – follow the steps below:
- Check the spelling of your email address as well as your password – passwords are case sensitive.
- Forgotten your password? Click on the ‘login / register’ link and then the ‘forgot password’.
- Type in your email address then click ‘submit’. We’ll send you an email with a link to reset your password, you will have 24 hours to action this before it expires. If you have any problems at this stage please contact our Customer Care team about I am having trouble logging in what do I do, see the ‘contact us’ section of the site for more details.
- Once you have received your new password email, click the ‘change password’ link. Enter your new password into the appropriate field and enter it again to confirm.
- Click ‘submit’ to change your password. You’ll then be logged into your account and we’ll send you a second email to confirm your details have been updated.
- More than 6 unsuccessful attempts will deactivate your account. If this happens please contact our Customer Care team, see the contact us section below.
Placing Orders Online (5)
Your selected question:
To know if Can I amend or cancel my order follow the steps below:
You are able to cancel your purchase with us up to 14 days after receipt of your order, unfortunately any cancellations or amendments cannot be made between placing your order and receiving your parcel; this includes address changes and adding or removing lines.
Once you have received your order and wish to return for a refund or exchange, please see the returns process in our documentation.
Unless faulty; Cosmetics Products cannot be refunded or exchanged.
Your selected question:
See more information on how can I get free delivery below:
Spend over £35 in a single transaction and receive free standard delivery to your chosen address on www.fynesthyngz.co.uk.
We cannot deliver items within the same order to multiple addresses. We are not responsible for any additional carrying or positioning of Products Ordered.
Your selected question:
How can I pay online follow the steps below:
Online you can pay by any of the following options:
Visa
Mastercard
Register to Fynesthyngz Online Shop ‘My Account’ and make your payments easier. Choose to keep your Credit Card details on your Account so you do not need to keep adding your card information.
Your selected question:
Follow steps below for what are the delivery options and prices:
Standard
£3.99 or free if you spend over £35*
Usually delivered within 5 working days 8am – 5pm*. Free delivery on orders over £35. Orders containing bulky/heavy items or super heavy items are not available for free delivery.
*Certain postcodes will have an extended delivery date.
Your selected question:
What do I do if I have an item missing from my order follow the steps below:
If you have an item missing from your order we advise you to do the following:
– Check your email and/or order history to confirm the item has been ordered and sent
– Check that all the parcels in your order have been delivered. Some parcels may be delivered separately
– Check underneath any packaging in the box.
Receiving a Delivery (5)
Your selected question:
To find out what do I do if the item is not the one I ordered follow the steps below:
If you have received the incorrect item in your order, please contact us as soon as possible so that we can investigate the matter via the Contact Us page link below. You will need to return the item to us for a refund or exchange. If you had a free delivery for the items, you will pay the postal return charge.
However if you paid the postal cost for the item(s), you will pay the return charge and will be refunded the postal charge.
What do I do if the item is not the one I ordered?
Your selected question:
where can I find my order details follow the steps below:
You can find your order details in the email communications we have sent you and if you are a registered customer by signing in to your online Fynesthyngz.co.uk account and going to Order History.
Your selected questions:
To check where is my order follow the steps below:
Check your order confirmation email for the delivery by date. Your order may be despatched in more than one parcel and arrive at different times. We will send you another email when your order leaves the warehouse. This shows the delivery by date and the parcel details so that you can track your order using our carrier’s website (please see our tracking information for further details – we would ask that you wait 7 days excluding Sunday after the delivery promise date before contacting us about a late parcel).
You can track each parcel separately using the virtual assistant available on the website (UK only). Ask the virtual assistant ‘where is my order?’. You can then enter your order number to receive your updated order information.
If you can’t access your email you can also see these details in the ‘my orders’ area of the ‘my account’ section of our website if you are a registered customer. If you missed the carrier’s attempt at delivery, don’t worry, you can rearrange delivery for another date by calling the number shown on the card.
Your selected question:
For who will deliver my order We use UK – Royal Mail carrier to deliver our orders:
STANDARD DELIVERY £3.99
Delivery arriving in 3-5 working days
fynesthyngz DELIVERY information
Spend over £35 in a single transaction and receive free standard delivery.
We will deliver the Product to you in accordance with the Delivery option specified, all Deliveries are by Royal Mail.
Free Delivery for Orders over £35
All other Orders £3.99
Your selected question:
To find out why has my order not arrived yet follow the steps below:
If your order has not arrived on the specified delivery date, you will need to check with the carrier to see if there have been any issues, but please allow 7 days not including Sunday from your delivery date for the parcel(s) to arrive.
You can track each parcel separately using the virtual assistant available on the website (UK only). Ask the virtual assistant ‘why has my order not arrived yet ?. You can then enter your order number to receive your updated order information.
You can also do this by clicking on the link in your email for why has my order not arrived yet. If your order is delayed you may be contacted by our Customer Care team to advise you of any issues we have with your parcel.
Skin Care (4)
Your selected question:
Can I use Fynesthyngz Cream everyday:
It’s so hydrating and gentle enough to use every day or night and there is no irritation on sensitive dry skin. Everyday Body and Face Skin Care Creams are formulated using Pure Organic Ingredients which the universe have to offer. It will leave your skin glowing and radiant, while constantly rejuvenating, leaving you with a visually amazing appearance.
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Your selected question:
How does Fynesthyngz brighten your skin:
Our formulas, crafted with powerful ingredients like Pure Shea Butter, Vitamin B, Vitamin C and Pure Natural Organic essentials oils , work together to reduce the look of dull skin and improve the look of uneven skin tone.
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Your selected question:
Follow the steps below for How to use Fynesthyngz Cream:
Apply once or twice a day on clean skin. Smooth evenly over face, jaw line and neck. Cleanse your skin to remove makeup, oil, or dirt. You can also use a scrub for an extra boost.
Apply the cream to your face and neck or body.
Gently massage the cream into your skin using circular motions until it’s fully absorbed.
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Your selected question:
Look at the description below for what are the benefits of Fynesthyngz Cream:
- Firms skin and reduces the look of fine lines and wrinkles.
- Designed for areas most prone to ageing: eyes, jawline & neck.
- Hydrates to improve elasticity and firms skin for a lifted look.
- It helps exfoliate, smooth and revitalize the look of the skin.
- Only Pure Natural Organic Ingredients used.
